FAQs

If you don't find your question, contact us!

Is your shop eco-friendly?

That’s a tough question in a world where everyone claims to be eco-friendly! But at Mianpukimaki Shop, we embrace tough questions because they push us to do better. Here’s what we’re proud of: Plastic-free shop: All our products and packaging can be reused and/or recycled. Thoughtful materials: We continuously search for better, more sustainable materials and responsible sourcing. Mindful consumption: Beyond products, we promote mindful consumption rather than overconsumerism. This is a topic that’s very important to me personally, as I’m also a biologist studying climate change events. That being said, I know I don’t have all the answers. We’re always trying to improve! If you have any suggestions or ideas about sustainability, I’d love to hear from you—please feel free to reach out. Being eco-friendly is about more than just materials - it’s a mindset. While perfection isn’t possible, we’re committed to making intentional, sustainable choices every step of the way.
Do you offer gift options?

Yes! The easiest solution to gift a friend would be to offer them a gift card! You can check the gift card page on the website footer. However if you really want to gift your friend a specific item, I would recommend you to contact me before placing the order or to leave a note on your order! Yes, of course! You can ship directly to your friend by entering their address at checkout. Want to include a special note? Just let us know, and we’ll make it extra special!
What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options. You can choose your preferred method during checkout.
What are the shipping fees and where do you ship?

Shipping fees vary depending on your location and are calculated at checkout. You are able to choose from untracked or tracked shipping. And yes, we ship worldwide!
How long does it take to process my order?

Each order is carefully packed with love! As the products are handmade it may take from 1 to 10 business days to prepare it. I am aware it is a big range but we make sure to compensate you with some extras if it is taking us longer to fulfill your order! You’ll receive a notification when your order is on its way, and then it's around 1 to 10 business days until it arrives!
How does the loyalty card works?

The loyalty card is given to you on your first order. You will receive 1 stamp for your card with each order you make. Additionally, if your order is over 10 € (without shipping), you receive another stamp. Once you filled one row with stamps you will receive your card rewards! The card rewards are only sent to you if you place an order and not separately. The card rewards are usually a memopad sample, a washi sample, and a sticker sheet. But they can vary!
What should I do if I have an issue with my order?

If there’s a problem with your order, like damage or missing items, don’t worry - just reach out to us at mianpukimaki@gmail.com, or go to our contact page and send us a message! We’ll help you out as soon as possible! If your order has not arrived yet and you think it may be lost please contact us at mianpukimaki@gmail.com, or go to our contact page and send us a message! We’ll do everything we can to help. We do not refund or resend orders that were shipped with untracked shipping.
Can I return or exchange items?

Due to the handmade nature of our products, we don’t accept returns or exchanges. However, if there’s an issue with your order, please reach out - we’ll make it right!